Profile

Experienced Business Systems Manager with extensive experience in Property & Facilities management, eCommerce and waste management. Strong in communicating with internal and external stakeholders and presenting data through reporting and data visualization. Holds an MBA in International Business from the University of Greenwich and Saxion University with a solid operations background.

Core skills

Research, Planning and Monitoring	Problem solving
Budgeting and Reporting	Excel and Google sheets
Process Modelling	Customer Service
Data Visualization	Critical thinking

Career summary

Kiasu Workforce Limited – Business Systems & Procurement Manager – 08/2017 – Present

Business Systems:

• Developed workflow-based processes and custom integrations to adapt and configure business processes to facilitate change and improve efficiency
• Trained and implemented new software and systems, providing ongoing support and guidance to users
• Managed company data and software, ensuring data integrity and security
• Oversaw financial budgets related to the management of company data and software, including tracking and reporting on budget utilization
• Monitored key project milestones and adjusted project plans and resources as needed to meet business needs and objectives
• Collaborated with internal colleagues to understand departmental and organizational needs, and worked with external stakeholders to gather feedback and insights on service provision
• Utilized data modeling techniques to analyze and identify opportunities for strategic and operational improvements, and developed plans and procedures to assess the impact of changes made
• Led specific analysis projects, creating project plans and providing project management support to ensure successful execution and delivery
• Communicated effectively with team members and stakeholders to keep them informed of project progress and potential issues, and provided regular updates and reports on project evaluation and performance.

Procurement:

• Created and implemented effective purchasing strategies, including working with subcontractors to secure cost-saving prices and ensure compliance with standards
• Built strong relationships with vendors, suppliers, and subcontractors to facilitate smooth procurement processes and improve efficiency
• Developed improved analytical methods for reporting on procurement performance and job profitability, utilizing key performance indicators (KPIs) to inform data-driven decision-making
• Proactively monitored the vendor and supplier market to ensure competitive pricing and identify potential cost-saving opportunities
• Measured, tracked, and reported on procurement performance to identify areas for improvement and optimize supplier management, performance, and margin recovery
• Collaborated with the accounts department to plan monthly expenditure for materials and subcontractors, and worked with the bookings team to forecast and plan material and product requirements
• Managed a procurement team, providing guidance and support to ensure team members are able to effectively contribute to the success of the procurement process.

Procurement:

• Manage and maintain fleet of company cars and vans, including servicing and maintenance requirements.
• Handle administrative tasks for business insurances, accreditations, and audits.
• Analyze data, create reports and dashboards, and use data visualisation to streamline processes and procedures in fleet management, including fuel and fuel card management, accident management and invoicing.
• Ensure compliance with legal obligations and update the company on any changes.
• Maintain accurate vehicle records and demonstrate professional understanding of fleet management.
• Handle administration of fines, penalties, tolls, infringements, invoices, and purchase orders.
• Manage end-of-contract damage assessment and dispute resolution.
• Collaborate with external organizations, including fleet providers, accident management companies, and vehicle repairers, to negotiate the best outcomes
• Conduct monthly fleet management invoicing and promote additional services to clients.

Currently Overseeing:

• Reactive Maintenance Services (Commercial & Domestic)
• Property Maintenance Services (Commercial & Domestic)
• Planned Preventative Maintenance Services (PPM) (Commercial & Domestic)

Currently Managing:

• Subcontractors (Payment, Contracts, Project management & Compliance)
• Trade Accounts (Tracking payments and expenditure)
• Human resources (Payroll, Salaries, Expenses, Contracts and Training)
• Company Fleet (Insurance, fuel and overall maintenance)

Rec Products Ltd – eCommerce & Asset Recovery Manager     – 04/2016 to 08/2017

• Oversaw daily operations of the warehouse and eCommerce accounts (eBay and Amazon), including managing financial expenditure and researching cost-saving initiatives
• Designed and implemented key performance indicator (KPI) systems to monitor and report on results, and developed analytical procedures for analyzing expenditures and identifying opportunities for efficiency improvements across all stages of the business
• Maximized sales outputs by effectively managing available resources and setting targets, and ensured that all listings and orders were processed efficiently and on time for delivery
• Built and maintained contacts with other companies in various sectors to establish long-term, mutually beneficial relationships (wholesale buyer contacts)
• Managed, coached, and developed a team of diverse individuals, including overseeing the recruitment and induction process
• Conducted performance and financial reporting, tracking sales to ensure targets are met, and oversaw customer disputes and analyzed ways to improve the customer experience
• Set quarterly and yearly employee objectives and assigned staff responsibilities to achieve departmental goals, and monitored tasks to ensure efficient delivery
• Managed all employees to identify potential for progression and provided support and guidance to help them reach their goals.

Kadokowaza.com – eCommerce Consultation (Part time)          – 07/2015 – Present

• Conducting thorough research to identify the best omnichannel selling solutions such as Shopify, Wix, WooCommerce, BigCommerce, Magento, and social media platforms.
• Overseeing and managing business systems to ensure performance and growth analysis for small and medium businesses.
• Providing expert knowledge in eCommerce business intelligence and strategy, including CRM, analytics, and various marketing channels such as SEO, PPC, and social media.
• Guiding and leading the implementation of an in-house or outsourced eCommerce team.
• Developing and implementing logistics fulfilment solutions, including warehousing solutions, 3PL, fulfilled by Amazon, and drop shipping.
• Offering customized solutions for small and medium businesses, based on their specific needs and objectives.
• Monitoring and tracking performance, providing regular reports and recommendations for improvement.
• Collaborating with internal teams and external stakeholders to ensure seamless integration and implementation of solutions.
• Staying up-to-date with the latest trends and advancements in the eCommerce industry.
• Providing ongoing support and guidance to clients to ensure their success in the eCommerce space.

• D&Co UK Ltd – Internet sales & warehouse operative           From 07/2015 to 03/2016
• Africa Connect – Logistics & Digital Marketing (Holland)      From 08/2013 to 10/2014
• R.M. Transport – Assistant Manager                                        From 06/2009 to 01/2011
• Songe Transport – Logistics officer                                         From 01/2006 to 08/2011

Qualifications

• 2023 Cambridge Spark – Data Citizen Skills Bootcamp
• 2012 University of Greenwich                              – Master of Business Administration
• 2010 New Horizon Computer Learning Centers – Certificate of Web design
• 2008 Edith Cowan University                               – Bachelor of Business (Economics) 
• 2007 Perth Institute of Business & Technology   – Diploma of Business (Economics)

Skills and Interests

• Excellent communication and presentation skills
• Change management: Plan, Teach, Implement, Measure and sustain new changes
• Ability to work under pressure on multiple projects
• A passion for creating solutions
• A strong passion for entrepreneurship and business development
• A good understanding of information technology, computer systems and applications
• Analytical and critical thinker
• Proactive and able to work independent and use initiative
• Ability to work well with others
• Power Bi
• SQL
• HTML

Languages

• English
• Portuguese